Refund policy

Returns, exchanges and cancellations

Because our products are food, we cannot accept returns or exchanges for a change of mind or other customer convenience, for hygiene reasons.

Production and shipping preparation begin after an order is confirmed. We cannot accept cancellations for customer convenience after confirmation. Please check your order and delivery address before ordering.

If a product is defective, damaged or incorrectly delivered, contact onetable.business@outlook.jp within 7 days of delivery, with your order number and photographs showing its condition. After reviewing the details, we will arrange an exchange or refund. We will cover return shipping in these cases.

Please contact us before returning any item. Unannounced returns cannot be accepted.

Refunds are normally made to the original payment method. The time until the refund appears depends on the payment provider’s processing period.